>>> [!note] Migrated issue <!-- Drupal.org comment --> <!-- Migrated from issue #1242094. --> Reported by: [juan_g](https://www.drupal.org/user/362115) >>> <h3>Problem/Motivation</h3> <p>This is one of the support improvement issues originated in <span class="drupalorg-gitlab-issue-link project-issue-status-info project-issue-status-7"><a href="https://www.drupal.org/project/webmasters/issues/1236290" title="Status: Closed (fixed)">#1236290: Decide on a course of action for improving support options on Drupal.org</a></span>.</p> <p>At drupal.org, support requests in non-support community workplaces like work groups, issue queues, mailing lists such as development, etc. have greatly increased in recent times. For example, on the new and very active issues #1236290 (above linked) and <span class="drupalorg-gitlab-issue-link project-issue-status-info project-issue-status-7"><a href="https://www.drupal.org/project/infrastructure/issues/1236280" title="Status: Closed (fixed)">#1236280: We need a central place for core contributors broadcast their business</a></span>, those misplaced support requests are repeatedly mentioned as the main cause of the issues.</p> <p>There are several possible factors involved, like the growing number of new Drupal users, and the mix of issue queues and support forums in drupal.org search options, discussed in <span class="drupalorg-gitlab-issue-link drupalorg-gitlab-link-wrapper"><a href="https://git.drupalcode.org/project/drupalorg_crosssite/-/issues/955928" class="drupalorg-gitlab-link">https://git.drupalcode.org/project/drupalorg_crosssite/-/issues/955928</a></span>.</p> <p>Update by lisarex: this idea has also been discussed in <span class="drupalorg-gitlab-issue-link project-issue-status-info project-issue-status-3"><a href="https://www.drupal.org/project/content/issues/1288460" title="Status: Closed (duplicate)">#1288460: Divide "Community &amp; Support" top level nav into Community, Support and Get Involved</a></span><br> However, one of the main causes of this misplaced support traffic appears to be the new navigation, which recently removed the direct header links to Support and Forums.</p> <p>Until October 2010, there were two header navigation tabs for support on all Drupal.org pages: "Support" (drupal.org/support) and "Forum" (drupal.org/forum). See:</p> <ul> <li>[screenshot] <b><a href="http://drupal.org/files/issues/1.HeaderNavigationUntilOctober2010.jpg">1. Header navigation until October 2010</a></b></li> </ul> <p><img src="http://drupal.org/files/issues/1.HeaderNavigationUntilOctober2010.jpg" alt="1. Header navigation until October 2010"></p> <p>No problem here, support request were directed to the appropriate support sections. According to web analytics from 2008, mentioned in <span class="drupalorg-gitlab-issue-link project-issue-status-info project-issue-status-7"><a href="https://www.drupal.org/project/webmasters/issues/314325" title="Status: Closed (fixed)">#314325: Redesign the support page</a></span>, <i>"most of the traffic goes to two sections of Drupal.org, documentation and forums"</i>. Support was also a successful header link.</p> <p>Both "Support" and "Forum" header tabs were removed last October, and now there are zero support tabs. What we have now in navigation, "Community &amp; Support", is a misleading title because that's not a support page, it's a community page (drupal.org/community), with the forums lost among many community resources, mainly for work, like groups.drupal.org, mailing lists, etc. Naturally, because of the page title, new users think all the community is a support place:</p> <ul> <li>[screenshot] <b><a href="http://drupal.org/files/issues/2.SupportRedirectedToCommunity.jpg">2. Current header navigation: Support redirected to Community</a></b></li> </ul> <p><img src="http://drupal.org/files/issues/2.SupportRedirectedToCommunity.jpg" alt="2. Current header navigation: Support redirected to Community"></p> <h3>Proposed resolution: User interface changes</h3> <p>This is how header navigation can look after fixed, with Community (drupal.org/community) header link named correctly, and Support (drupal.org/support) header link restored:</p> <ul> <li>[screenshot] <b><a href="http://drupal.org/files/issues/3.CommunityToCommunityAndSupportToSupport.jpg">3. Fixed header navigation: Community to Community, and Support to Support</a></b></li> </ul> <p><img src="http://drupal.org/files/issues/3.CommunityToCommunityAndSupportToSupport.jpg" alt="3. Fixed header navigation: Community to Community, and Support to Support"></p> <p>(For comparisons, we can open the images on other browser tabs, right mouse button needed).</p> <p>Indeed, just a quick fix is needed, a few lines of HTML and a node field. There are some undefined CSS classes, excepting li.first, so this navigation seems maybe hardcoded in the design, rather than primary links, etc. In any case, apart from possible patch details, this is the resulting HTML.</p> <p>In the current header:</p> <pre>&lt;li class="forum"&gt;&lt;a href="/community" title="Drupal Community and Support"&gt;Community &amp;amp; Support&lt;/a&gt;&lt;/li&gt;</pre><p>Proposed header fix:</p> <pre>&lt;li class="community"&gt;&lt;a href="/community" title="Drupal Community"&gt;Community&lt;/a&gt;&lt;/li&gt;<br>&lt;li class="support"&gt;&lt;a href="/support" title="Drupal Support"&gt;Support&lt;/a&gt;&lt;/li&gt;</pre><p>As well, there is now a tiny footer link, that should be fixed at the same time for consistency. In the current footer:</p> <pre>&lt;li class="community first"&gt;&lt;a href="/community"&gt;Community &amp;amp; Support&lt;/a&gt;&lt;/li&gt;</pre><p>Proposed footer fix:</p> <pre>&lt;li class="community first"&gt;&lt;a href="/community"&gt;Community&lt;/a&gt;&lt;/li&gt;</pre><p>The footer part of this issue summary has been updated (see comment #4) because a link to drupal.org/support has been recently added to the footer navigation, fixing another issue, <span class="drupalorg-gitlab-issue-link drupalorg-gitlab-link-wrapper"><a href="https://git.drupalcode.org/project/drupalorg/-/work_items/1234422" class="drupalorg-gitlab-link">https://git.drupalcode.org/project/drupalorg/-/work_items/1234422</a></span>.</p> <p>Finally, the node field for the /community page title should be "Community".</p> >>> [!note] Pre-migration files - [1.HeaderNavigationUntilOctober2010.jpg](https://www.drupal.org/files/issues/1.HeaderNavigationUntilOctober2010.jpg) - [2.SupportRedirectedToCommunity.jpg](https://www.drupal.org/files/issues/2.SupportRedirectedToCommunity.jpg) - [3.CommunityToCommunityAndSupportToSupport.jpg](https://www.drupal.org/files/issues/3.CommunityToCommunityAndSupportToSupport.jpg) >>>