>>> [!note] Migrated issue <!-- Drupal.org comment --> <!-- Migrated from issue #3584201. --> Reported by: [pedrop](https://www.drupal.org/user/1043368) >>> <p>[Tracker]<br> <strong>Update Summary: </strong>Just created.<br> <strong>Check-in Date: </strong>04/10/2026<br> <strong>Additional Collaborators: @breidert</strong><br> <em>Metadata is used by the <a href="https://www.drupalstarforge.ai/" title="AI Tracker">AI Tracker.</a> Docs and additional fields <a href="https://www.drupalstarforge.ai/ai-dashboard/docs" title="AI Issue Tracker Documentation">here</a>.</em><br> [/Tracker]</p> <h3 id="summary-problem-motivation">AI is highly effective at assessing the category and urgency of support requests, bug reports, and error messages. We are already using this capability, but outside of Drupal - while these use cases could also be handled within the Drupal AI ecosystem.</h3> <h3 id="summary-proposed-resolution">Create two modules to cover the two use cases we are currently handling: one for support requests submitted through forms, and another for exceptions and errors.</h3> <h3 id="summary-remaining-tasks">28 September 2026 (DrupalCon Rotterdam)</h3> <h3 id="summary-remaining-tasks">Remaining tasks</h3> <ol> <li>Create and specify the task for the Exception and Error handler. We are currently using our implementation to handle the mails sent by the Exception and Error mailer module. This should be straightforward to implement as a submodule of <a href="https://www.drupal.org/project/exception_mailer">https://www.drupal.org/project/exception_mailer</a>.</li> <li>Create and specify the task for the Support workflow: configure forms to be captured. Note that in our use-case we are dealing with emails.</li> <li>Explore further use-cases and potential enhancements, such as integrating with workflow management modules such as the ECA.</li> </ol> <h3 id="summary-ai-usage">AI usage: the AI module should provide the framework for the AI model to be used.</h3> <p>[ ] AI Assisted Issue<br> This issue was generated with AI assistance, but was reviewed and refined by the creator.</p> <p>[ ] AI Assisted Code<br> This code was mainly generated by a human, with AI autocompleting or parts AI generated, but under full human supervision.</p> <p>[ ] AI Generated Code<br> This code was mainly generated by an AI with human guidance, and reviewed, tested, and refined by a human.</p> <p>[ ] Vibe Coded<br> This code was generated by an AI and has only been functionally tested.</p>